Avoid These 7 Phrases for Hotelier Success
These days, we are surrounded by bad manners everywhere. And in a hotel, bad manners by your employees often translate into poor guest experiences and disappointing performance by your property.
My perspective is heavily influenced by my strong family ties and extensive hospitality experience in South Africa, a country where behavior is usually guided more by a “we” view of the world rather than by the “me” lifestyle of Europe and the United States.
With this as background, consider the seven words and phrases below. We take them for granted in our everyday conversation, but they are rooted in negative attitudes—attitudes that if left uncorrected can distract us from our goal as hoteliers of creating loyal and happy guests.